Open Internet Policy
1. Our Commitment
Geofiber Broadband & Internet Services is committed to maintaining an open internet. We believe that customers should be able to access the lawful content, applications, and services of their choice without unreasonable interference from their internet service provider.
2. No Blocking
We do not block lawful content, applications, services, or non-harmful devices. We will not prevent you from accessing websites or online services of your choosing, subject to reasonable network management and compliance with our Acceptable Use Policy.
3. No Throttling
We do not degrade or impair lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device. All lawful traffic is treated equally regardless of its source or destination.
4. No Paid Prioritization
We do not engage in paid prioritization. We do not accept payment from third parties to prioritize their content or services over other internet traffic. All traffic on our network is treated on a best-effort basis.
5. Network Management Practices
We employ reasonable network management practices to ensure the quality and reliability of our services for all customers. These practices include:
- Congestion Management: During periods of network congestion, we may use content-neutral techniques to manage traffic and ensure fair access for all users.
- Security: We take steps to protect our network and customers from malicious traffic, including blocking known malware distribution points and denial-of-service attack traffic.
- Compliance: We comply with applicable laws and court orders, which may require us to block access to specific content.
6. Performance Characteristics
Information about our service plans, including expected speeds, latency, and other performance characteristics, is available on our website and in our service documentation. We are transparent about the performance customers can expect from our services.
7. Contact
If you have questions about our Open Internet Policy or believe your traffic is being improperly managed, please contact us at info@geofiber.net.