Privacy Policy
1. Introduction
Geofiber Broadband & Internet Services ("Geofiber," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our broadband internet services or visit our website at geofiber.net.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and billing information when you sign up for our services.
- Account Information: Username, password, and account preferences.
- Service Usage Data: Internet usage data, bandwidth consumption, and network performance metrics as needed to provide and maintain our services.
- Device Information: Information about devices connected to our network, including MAC addresses and device types.
- Website Analytics: IP address, browser type, pages visited, and referring URLs when you visit our website.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our internet services.
- Process billing and payments.
- Communicate with you about your account, service updates, and promotional offers.
- Monitor and manage network performance and security.
- Comply with legal obligations and regulatory requirements.
- Respond to customer support requests.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services, such as billing processors, network maintenance contractors, and customer support platforms.
- Legal Authorities: When required by law, subpoena, or court order, or to protect our rights and the safety of our customers.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at info@geofiber.net.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at info@geofiber.net.